Comment on Gamers Bombard Visa & MasterCard With Emails and Calls Over Steam and itch.io Censorship
surewhynotlem@lemmy.world 1 day agohurting the CSRs’ statistics
Clogging the pipes. Taking up resources. Costing them money and time.
My last company outsourced call centers and paid per ticket. I promise you this sort of campaign would get noticed and hit the bottom line.
Clogging the pipes. Taking up resources. Costing them money and time.
Meh, not really though. The employees are paid whether or not you call. They’re not going to hire more people just to deal with complaints, they’ll just make the wait times longer.
The number of complaints they receive is going to have a bigger impact than a few people wasting time on the phone.
“This thing we did because some whiny group was wasting out time is costing us more time from the complaints.” is a business reason to reverse a decision.
NuXCOM_90Percent@lemmy.zip 1 day ago
And would just lead to outsourcing even more or encouraging a shift toward “AI” instead.
There are different dimensions here. For the purpose of “hey, maybe don’t glaze the christofacists” it is number of complaints. For the purposes of “Hey, maybe there is a better way than paying these CSRs” it is metrics such as calls resolved per hour and average time per call.
jumping_redditor@sh.itjust.works 14 hours ago
outsourcing is almost always the better option for companies because poorer populations will work for less