Comment on Gamers Bombard Visa & MasterCard With Emails and Calls Over Steam and itch.io Censorship

NuXCOM_90Percent@lemmy.zip ⁨2⁩ ⁨days⁩ ago

• SheeEttin@lemmy.zip ⁨2⁩ ⁨days⁩ ago

  It’s how the policy got implemented in the first place, so clearly it works.

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  • Zorque@lemmy.world ⁨1⁩ ⁨day⁩ ago

    Nah, pretty sure the policy got implemented in the first place because the deep pockets of the ideological lobbyist group.

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    • Fredselfish@lemmy.world ⁨1⁩ ⁨day⁩ ago

      Yes by buying thousands of chirstfascist to call and email and complain. We shouldn’t have to pay to do the same fucking same in reverse. There are millions of us. We should have the power to break them. Get to calling. I have.

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      • Zorque@lemmy.world ⁨1⁩ ⁨day⁩ ago

        I doubt it was phonebanking that did it, that was just the ground level cover. Guarantee they made a direct financial threat against shareholders.

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  • NuXCOM_90Percent@lemmy.zip ⁨2⁩ ⁨days⁩ ago

    Complaining, yes.

    Weirdly bragging about wasting half an hour complaining?

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    • SheeEttin@lemmy.zip ⁨1⁩ ⁨day⁩ ago

      And instead we’re both here wasting our time commenting. Is that more productive to you?

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• surewhynotlem@lemmy.world ⁨1⁩ ⁨day⁩ ago

  hurting the CSRs’ statistics

  Clogging the pipes. Taking up resources. Costing them money and time.

  My last company outsourced call centers and paid per ticket. I promise you this sort of campaign would get noticed and hit the bottom line.

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  • NuXCOM_90Percent@lemmy.zip ⁨1⁩ ⁨day⁩ ago

    And would just lead to outsourcing even more or encouraging a shift toward “AI” instead.

    There are different dimensions here. For the purpose of “hey, maybe don’t glaze the christofacists” it is number of complaints. For the purposes of “Hey, maybe there is a better way than paying these CSRs” it is metrics such as calls resolved per hour and average time per call.

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    • jumping_redditor@sh.itjust.works ⁨1⁩ ⁨day⁩ ago

      outsourcing is almost always the better option for companies because poorer populations will work for less

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  • moody@lemmings.world ⁨1⁩ ⁨day⁩ ago

    Clogging the pipes. Taking up resources. Costing them money and time.

    Meh, not really though. The employees are paid whether or not you call. They’re not going to hire more people just to deal with complaints, they’ll just make the wait times longer.

    The number of complaints they receive is going to have a bigger impact than a few people wasting time on the phone.

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    • spankmonkey@lemmy.world ⁨1⁩ ⁨day⁩ ago

      “This thing we did because some whiny group was wasting out time is costing us more time from the complaints.” is a business reason to reverse a decision.

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