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_haha_oh_wow_@sh.itjust.works ⁨2⁩ ⁨months⁩ ago

• ThisIsFineDotJpeg@sh.itjust.works ⁨2⁩ ⁨months⁩ ago

  [deleted]

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  • _haha_oh_wow_@sh.itjust.works ⁨2⁩ ⁨months⁩ ago

    If you exhaust all other options, what else can you do?

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    • baronvonj@lemmy.world ⁨2⁩ ⁨months⁩ ago

      This is actually where Twitter was good. I would always get a better response with a public @ mention to the company on Twitter.

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      • _haha_oh_wow_@sh.itjust.works ⁨2⁩ ⁨months⁩ ago

        I had a similar experience with Reddit and ENGWE after their faulty front fender broke my fucking arm.

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  • FuglyDuck@lemmy.world ⁨2⁩ ⁨months⁩ ago

    Maybe reach out to your state AG before going the small claims court. Report them for anti-consumer behavior. Frequently, the notice saying they’ve received a complaint and asking for what’s up is enough to get them to change tune immediately.

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  • Lyra_Lycan@lemmy.blahaj.zone ⁨2⁩ ⁨months⁩ ago

    Did you choose to pay with installments for the laptop, is that why they’ll get money from you? For the privilege of not having the product…

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    • ThisIsFineDotJpeg@sh.itjust.works ⁨2⁩ ⁨months⁩ ago

      [deleted]

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      • Lyra_Lycan@lemmy.blahaj.zone ⁨2⁩ ⁨months⁩ ago

        Ah I understand now, I was a little slow to get that the “loan” is the $700 and it won’t be repaid for a while… Damn. Well I hope the next update is a positive one! YMMV but I’ve learned that harassing customer service often works, by chasing it up with another email every few days to however often you can handle it

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