My company has this too, pretty awkward. I normally already spoke to the person and I start with “Hi it’s Force, I spoke you last week about X - before I can go any further though I do need to ask you for X Y Z.”. Lots of ppl still prefer to end the call and call back on our main phone number though, which is fair enough
Comment on Discussion Thread: Monday, 17 March 2025
tone212_@aussie.zone 5 weeks ago
I receive a call.
Person: I’m [name] from [company] Me: What’s the purpose of this call? Person: I can’t tell you, first I need to confirm your identity.
You call ME and can’t tell me why you’re calling until I divulge my personal information? I told this person you can say something very generic about the call reason just so I can confirm you are who you say you are before I hand over my PI, but she refused. So I ended the call. This approach is just ridiculous.
Force_majeure123@aussie.zone 5 weeks ago
tone212_@aussie.zone 5 weeks ago
At least you give some details, that would have been enough for me. This person gave me absolutely nothing except her name and company, and it’s not someone I had ever dealt with.
TinyBreak@aussie.zone 5 weeks ago
yeah nope no chance. You call me outta the blue and ask for info is gonna be a big fat no.
Seagoon_@aussie.zone 5 weeks ago
I’ve had callers tell me I am rude for not answering questions
I just hang up
Nath@aussie.zone 5 weeks ago
Nope, I’m giving nothing the caller doesn’t already have. I will confirm they have correct info if they provide it, however. This is just basic phone security - no competent company would expect a cold call recipient to start giving them information.
And if they’re not competent, I have no business talking to them.
mertn22@aussie.zone 5 weeks ago
That means centrelink is not competent. I have had them call and ask for my details
Nath@aussie.zone 5 weeks ago
I am not changing my comment, except maybe to broaden it from “company” to “organisation”. 😃