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Comment on Daily Discussion Thread: Thursday, 23 January, 2025

Taleya@aussie.zone ⁨20⁩ ⁨hours⁩ ago

Jesus christ, giveacrap just keep digging that hole.

failed delivery due to shitty delivery cononay - i bring it to their attention - they resend with same company and driver rinse and repeat six friggin’ times
I look up our order history and realise this shit has been going on with every single order for the past year. F this. I cancel everything. Ain’t got time for that shit. Especially since the guys who deliver my cat litter do tp now.
Leave a review on productreview under the usual nick telling them they used to be great, but now they’re not and they need to stop using the cheapest, shittiest couriers and callcentres they can get their hands on, and they’ve lost a loyal customer.
This <censored> from their staff doesn’t pm me on productreview, but instead runs my nick through their database, matches my email and emails me directly asking ‘did you leave this review?’ Not looking to resolve the issues or regain a customer, nope, just wants the bad pr to go away.

He’s about to becomes extremely fucking acquainted with the word ‘inappropriate’

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kudra@aus.social ⁨20⁩ ⁨hours⁩ ago
@Taleya @briongloid had it with them about a year ago, just awful couriers, failed at least 3 delivery attempts in a row and I told them to go jump. Switched to Yarn'n, who so far haven't fucked up once, but I'm kindof waiting for it to happen, it just seems almost inevitable.
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just_kitten@aussie.zone ⁨19⁩ ⁨hours⁩ ago
Yikes. That sounds awful… I haven’t had a new delivery in well over a year because I forgot to delay one before and I’ve still got a whole unopened box to use. Did the company get bought over or something?! Why must even WGAC fall to enshittification -_- although it is perhaps ironically fitting that they do. Ugh.

Feels really unsettling, all the brands you felt good about and safe with ending up like this, like all your friends turning into dropkicks and your old life is no more.

The other day I read about Kogan having an energy plan (wtf to even that) and really horrible service - apparently it’s white labelled Powershop. Jesus, anyone remember when Powershop were the energy brand of choice for us greenies before they got inexplicably sold to Shell…

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- melbaboutown@aussie.zone ⁨18⁩ ⁨hours⁩ ago
  I’m finding it the same, all the things I used to be ok with suddenly aren’t working well
  
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- kudra@aus.social ⁨18⁩ ⁨hours⁩ ago
  @just_kitten @Taleya the other thing that sucks about WGAC is the toilet paper is coming all the way from China. We DO NOT need to ship bum roll from effing China, it's one of the least sensible things to buy from there, srsly.
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  - Taleya@aussie.zone ⁨18⁩ ⁨hours⁩ ago
    we haven’t opened the rolls yet, but eco247 sell them now, so hoping they’re good! These are the guys we get our whopping great refill wheelie bins of cat litter delivered from, so having them do both the cats and us in regards to poop tickets tickles me wonderfully
    
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- Taleya@aussie.zone ⁨17⁩ ⁨hours⁩ ago
  In my case it’s them partnering with a shitty courier and having customer service mishandle it to the point of cancellation. But the mishandling to the point of a federal complaint is a new one for me…
  
  The courier issue is a fucking mind boggle because it’s ANC. And i use pet circle. Who very fucking famously use ANC and i have had ZERO delivery issues. Ever. Different tiers and SLAs i guess
  
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Catfish@aussie.zone ⁨20⁩ ⁨hours⁩ ago
Oh! I’ve not had trouble with them aside from couriers who literally throw and run. What is knocking? Possibly because we are so close to the main DC?

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PeelerSheila@aussie.zone ⁨20⁩ ⁨hours⁩ ago
I had a lot of trouble with them in the past before I eventually cancelled my subscription, like delivering the wrong things when I varied the order, missing orders, customer service that was friendly but incompetent, incorrect billing.

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dumblederp@aussie.zone ⁨20⁩ ⁨hours⁩ ago
You could add their breach of data privacy to the productreview complaint.

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- Taleya@aussie.zone ⁨20⁩ ⁨hours⁩ ago
  Is it formally a breach? 'Cos will absolutely take them for that.
  
  There’s an implicit threat in choosing to communicate with me in this manner and i am not fucking having it
  
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  - dumblederp@aussie.zone ⁨20⁩ ⁨hours⁩ ago
    They should’ve contacted you on productreview. I don’t know the law enough to say it’s a breach. OVIC does… ovic.vic.gov.au/privacy/…/privacy-complaints/
    
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    Taleya@aussie.zone ⁨18⁩ ⁨hours⁩ ago
    so checked up, it’s oaic.gov.au you want for a private sector company, ovic do public sector. But yeah, this was a massive misuse of my personal data, they’re fucked.
    
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Grackle@aussie.zone ⁨19⁩ ⁨hours⁩ ago
I’ve heard good things about these guys ( aboutadog.com.au ) I haven’t had a chance to use them yet as I’m still working my way through my current stock.

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- RustyRaven@aussie.zone ⁨19⁩ ⁨hours⁩ ago
  That’s who I get mine from last time, after WGAC annoyed me by reducing the minimum time for their subscription. The paper is ok but not great quality, probably equivalent to the WGAC standard recycled stuff. The wrapping for each roll has lots of animal pictures on it, which I consider to be a good feature.
  
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  - kudra@aus.social ⁨18⁩ ⁨hours⁩ ago
    @RustyRaven @Grackle who do they use to deliver? It would be good to have a backup if Yarn'n go down the gurgler.
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