Air Canada Has to Honor a Refund Policy Its Chatbot Made Up

Comments

• kubica@kbin.social ⁨1⁩ ⁨year⁩ ago

  I love it, we need more of this.

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• Ilovethebomb@lemm.ee ⁨1⁩ ⁨year⁩ ago

  It’s common courtesy to post the plain text of a paywalled article.

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  • SpectralPineapple@beehaw.org ⁨1⁩ ⁨year⁩ ago

    Copy pasting entire articles in generally discouraged. It is preferable to share a link to an archive website.

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  • dan@upvote.au ⁨1⁩ ⁨year⁩ ago

    Wired doesn’t have a paywall for me, but in any case the the original source is Ars Technica which I don’t think shows a paywall to anyone: arstechnica.com/…/air-canada-must-honor-refund-po…

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  • Chozo@kbin.social ⁨1⁩ ⁨year⁩ ago

    It's copyright infringement to do so. No need getting the Beehaw admins in trouble; Google paywall bypassing tools and read away.

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    • Ilovethebomb@lemm.ee ⁨1⁩ ⁨year⁩ ago

      That’s a lot more effort than I’m willing to go to.

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    • GammaGames@beehaw.org ⁨1⁩ ⁨year⁩ ago

      Yeah I’ve never seen it, usually just an archive link

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• conorab@lemmy.conorab.com ⁨1⁩ ⁨year⁩ ago

  Good! You wanna automate away a human task, sure! But if your automation screws up you don’t get to hide behind it. You still chose to use the automation in the first place.

  Hell, I’ve heard ISPs here work around the rep on the phone overpromising by literally having the rep transfer to an automated system that reads the agreement and then has the customer agree to that with an explicit note saying that everything said before is irrelevant, then once done, transfer back to the rep.

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• tesseract@beehaw.org ⁨1⁩ ⁨year⁩ ago

  They wanted human employees replaced by AI. But wanting responsibility and accountability replaced as well is going a bit too far. Companies should be forced to own up anything that their AI does as if it were an employee. That includes copyright infringement. And if the mistake is one worth firing an employee, then we should demand the management responsible for such mistakes be fired instead.

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