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I love self checkout. Conversation with strangers is difficult, slow and often not fun. Separating that aspect from checking out is the best customer service a lot of stores offer.

Some stores near me are removing or disabling self checkout. Apparently this better serves the customer. Can’t quite see how taking away options improves things, but …

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ScoopMcPoops@lemmy.world ⁨2⁩ ⁨months⁩ ago
It doesn’t, it’s because people shoplift at self checkout all the time and the big retailers can’t figure out how to stop it. Almost every shop in my town forces you to do self checkout, they don’t even have cashiers most of the time. Last time I was at my local walmart they had like 6 self checkouts and 4 cashiers just standing there staring at everyone trying to find shoplifters. They still can’t find them though lol.

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- Furbag@lemmy.world ⁨2⁩ ⁨months⁩ ago
  Which is bizarre, because shrinkage due to theft at all major retail chains is at historic lows, but they keep complaining that they can’t make any money due to rampant shoplifting. Then you look at their profits for each fiscal year and wonder what their deal is if losses due to shoplifting have never been lower and profits have never been higher?
  
  It’s an easy scapegoat to justify closing low performing stores. It essentially shifts the blame onto the community, rather than the greedy suits.
  
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- toynbee@lemmy.world ⁨2⁩ ⁨months⁩ ago
  Well, this can’t possibly be the case. The giant corporations who assuredly only have my best interests in mind tell me it’s what I want, not what they want.
  
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- Aviandelight@mander.xyz ⁨2⁩ ⁨months⁩ ago
  I dare say that the shoplifters aren’t even bothering going through the self checkout as a pretense.
  
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Mouselemming@sh.itjust.works ⁨2⁩ ⁨months⁩ ago
I respect your preference, and for some people it could even be considered a “reasonable accommodation.”

But I prefer to have the person who does this all day whip through the scanning and bagging while I pay up. It may not be rocket surgery, but good cashiers have an efficiency of eye/brain/hand motion that I can’t match. Especially when there’s multiples of the same item, their machine trusts them to do it the efficient way rather than scanning and weighing each item. Or having the produce codes at their fingertips without stopping to read them. And since all machines have little quirks, it’s helpful to know exactly where to apply “percussive maintenance.”

Having both options is best and should be part of ADA compliance.

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- toynbee@lemmy.world ⁨2⁩ ⁨months⁩ ago
  That’s fair.
  
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Naura@startrek.website ⁨2⁩ ⁨months⁩ ago
Yea the issue is the employer doing it to make more profit instead of spreading the more profit they make to the workers. There is nothing wrong with self check out. There is something wrong with people being paid shit when the company is sending dividends to stockholders instead.

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