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Comment on Someone hacked my Apple account and stupid AI gatekeeper kept me tied up so long I missed the actual people who could help me

stoy@lemmy.zip ⁨14⁩ ⁨hours⁩ ago

I read about a trick that used to bypass the old systems that used voice recognition to have you navigate a phone menu system, if you started cursing it out, it would transfer you to a human directly.

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QuadratureSurfer@piefed.zip ⁨12⁩ ⁨hours⁩ ago
Shibboleet! But seriously, if I worked on any of these systems I would probably add this in as an actual feature/Easter egg.

Relevant XKCD:
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snooggums@piefed.world ⁨13⁩ ⁨hours⁩ ago
Took me 3 minutes of asking nicely then 5 minutes of cursing for the stupid energy company bot before it would give me a human. It made me explain the problem four times and each time it said “I don’t understand” before giving me a person.

The issue was that someone else tried starting service at my place so they shut off my service and sent me an email afterwards. No, they didn’t give me a heads up that someone was doing this, they notified me when they shut it off with a message that I had initiated the stop order.

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- wreckedcarzz@lemmy.world ⁨1⁩ ⁨hour⁩ ago
  
  cuts power
  
  sends email
  
  I know nothing about your power utility and I already have lost all respect for them lol
  
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  - snooggums@piefed.world ⁨12⁩ ⁨minutes⁩ ago
    Yeah, if they had sent an email when the person put in the request so I could respond before doing the stop request it wouldn’t have been an issue!
    
    My food went bad and I was busy yesterday so I just called them to request a credit to reimburse for the spoiled food. The stupid automated bot kept asking what I wanted and when I said I wanted a credit for the power being turned off it said “So you want to stop service…” and I started cursing at it again.
    
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- stoy@lemmy.zip ⁨13⁩ ⁨hours⁩ ago
  Are you OOP?
  
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  - snooggums@piefed.world ⁨13⁩ ⁨hours⁩ ago
    ?
    
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    stoy@lemmy.zip ⁨12⁩ ⁨hours⁩ ago
    Your reply seemed to be responding like OP would be as if they wanted to explain further.
    
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JonEFive@piefed.social ⁨6⁩ ⁨hours⁩ ago
Sadly, that trick doesn’t work as often as it used to.

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- Arcadeep@lemmy.world ⁨3⁩ ⁨hours⁩ ago
  Last time I tried it, it just told me it couldn’t understand me and ended the call
  
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