Comment on A fine dining restaurant served a quadriplegic woman a desert that read "happy birthday wheelchair"

tal@lemmy.today ⁨1⁩ ⁨week⁩ ago

• Kowowow@lemmy.ca ⁨1⁩ ⁨week⁩ ago

  Very much an autopilot mistake, not in food business but I’ve done almost exactly the same thing

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  • tal@lemmy.today ⁨1⁩ ⁨week⁩ ago

    There’s an infamous incident in the Battle of Leyte Gulf, near the end of World War II.

    en.wikipedia.org/wiki/The_world_wonders

    The world wonders" is a phrase which rose to notoriety following[a] its use during World War II when it appeared as part of a decoded message sent by Fleet Admiral Chester Nimitz, Commander in Chief, U.S. Pacific Fleet, to Admiral William Halsey Jr. at the height of the Battle of Leyte Gulf on October 25, 1944.[2] The words, intended to be without meaning, were added as security padding in an encrypted message to hinder Japanese attempts at cryptanalysis, but were mistakenly included in the decoded text given to Halsey. Halsey interpreted the phrase as a harsh and sarcastic rebuke, and as a consequence dropped his futile pursuit of a decoy Japanese carrier task force, and, belatedly, reversed some of his ships in a fruitless effort to aid United States forces in the Battle off Samar.[3]

    ---

    When Nimitz, at CINCPAC headquarters in Hawaii, saw Kinkaid’s plea for help he sent a message to Halsey, simply asking for the current location of Task Force 34, which due to a previous misunderstanding, was unclear:[7]

    Where is, repeat, where is Task Force Thirty Four?

    With the addition of metadata including routing and classification information, as well as the padding at the head and tail, the entire plaintext message to be encoded and transmitted to Halsey was:

    TURKEY TROTS TO WATER GG FROM CINCPAC ACTION COM THIRD FLEET INFO COMINCH CTF SEVENTY-SEVEN X WHERE IS RPT WHERE IS TASK FORCE THIRTY FOUR RR THE WORLD WONDERS[9]

    U.S. Navy procedure called for the padding to be added to the start and end of the message, which were vulnerable to cryptanalysis due to the use of common phrases and words (such as “Yours sincerely”) in those sections.[10] The words chosen for padding should have been obviously irrelevant to the actual message, but Nimitz’s enciphering clerk used a phrase that “[just] popped into my head”.[11] Historians note similarity to Lord Tennyson’s poem “The Charge of the Light Brigade” about the eponymous battle, which was also fought on October 25[12] (of 1854), as the poem twice contains the phrase “All the world wonder’d”.

    While decrypting and transcribing the message, Halsey’s radio officer properly removed the leading phrase, but the trailing phrase looked appropriate and he seems to have thought it was intended and so left it in before passing it on to Halsey,[2] who read it as:

    Where is, repeat, where is Task Force Thirty Four? The world wonders.

    The structure tagging (the 'RR’s) should have made clear that the phrase was in fact padding. In all the ships and stations that received the message, only the decoder on Halsey’s flagship, USS New Jersey, failed to delete both padding phrases.[13]

    The message (and its trailing padding) became infamous, and created some ill feeling, since it appeared to be a harsh criticism by Nimitz of Halsey’s decision to pursue the decoy carriers and leave the landings uncovered. “I was stunned as if I had been struck in the face”, Halsey later recalled. “The paper rattled in my hands, I snatched off my cap, threw it on the deck, and shouted something I am ashamed to remember”, letting out an anguished sob.[14] Rear Admiral Robert Carney, Halsey’s chief of staff (who had argued strongly in favor of pursuing the carriers), witnessed Halsey’s emotional outburst and reportedly grabbed him by the shoulders and shook him, shouting, “Stop it! What the hell’s the matter with you? Pull yourself together!” In Halsey’s recollection, he called it an “infernally plausible” message, saying “I was so mad I couldn’t talk. It was utterly impossible for me to believe that Chester Nimitz had sent me such an insult. He hadn’t, of course, but I didn’t know the truth for several weeks.”[15] Recognizing his failure, Halsey ordered his fleet south, however the chase north had exhausted the fuel of his light escorts and more time was wasted refueling while Taffy 3 (Task Unit 77.4.3, commanded by Rear Admiral Clifton Sprague) was fighting for its life. Halsey returned to Samar with his two fastest battleships, three light cruisers and eight destroyers, but he arrived too late to have any impact on the battle.[16]

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• running_ragged@lemmy.world ⁨1⁩ ⁨week⁩ ago

  Not even. It wasn’t the same hand that wrote those letters.

  Maybe a server wrote it after the fact, or maybe the client did to get story and a free dinner.

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  • tal@lemmy.today ⁨1⁩ ⁨week⁩ ago

    Hmm. Could be.

    searches

    www.msn.com/en-us/…/ar-AA2aMzua

    A spokesperson for Blu On The Hudson sent CBS News New York the following statement:

    "We at Blu on the Hudson are aware of the recent video circulating on social media, and we are deeply saddened by what occurred. We sincerely apologize to the guest and to everyone who was hurt or offended by this incident which took place on June 20, 2026. Treating every guest with dignity, respect, and care is fundamental to who we are as a company.

    "We want to provide some context regarding what happened, not as an excuse, but to explain how this unfortunate mistake occurred.

    "Our standard operating procedure is to use table and seat numbers on tickets to identify where each dish should be delivered. In this instance, the word “wheelchair” was used as a reference to identify where a birthday dessert with a candle should be delivered. Unfortunately, that notation was misunderstood and was written on the plate itself. There was absolutely no malicious or disrespectful intent behind the notation. However, we fully understand how seeing that word written on a plate could be deeply hurtful and upsetting.

    "Since the incident, we have reinforced with our team the importance of following proper ticketing and communication procedures and have taken steps to ensure that something like this does not happen again. We have also made an attempt to reach the guest directly to personally apologize, although we have not yet been able to connect with them.

    "We understand that an apology cannot undo the hurt or frustration caused by this incident, but we sincerely hope it conveys how deeply sorry we are. Blu on the Hudson is proud to be a part of the Hudson County community, and we are committed to being a place where every guest feels welcomed, respected, and valued.

    “We are deeply sorry for this occurrence, have learned from it, and are committed to doing better moving forward.”

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    • running_ragged@lemmy.world ⁨1⁩ ⁨week⁩ ago

      That’s a well crafted PR response that does it’s best to accept responsibility and give a plausible explanation, which is what’s expected. Doesn’t mean its true.

      It doesn’t really fit well with what’s in the image to my eyes though.

      Maybe a second person saw the ticket, thought someone missed a word and added it, but that doesn’t make sense at a high end place to have just anybody doing lettering.

      Looking at that ‘Happy Birthday’ on a plate and thinking something needed to be added, I would not want to touch that perfect cursive even if I had similarly impressive flow, I can’t imagine the different shape wouldn’t be acceptable at a place like that.

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      • glimse@lemmy.world ⁨1⁩ ⁨week⁩ ago

        Well the other explanation is that someone did it maliciously knowing it would cost them their job

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    • Blooper@lemmy.world ⁨1⁩ ⁨week⁩ ago

      10/10 apology; would forgive.

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    • moobythegoldensock@infosec.pub ⁨1⁩ ⁨week⁩ ago

      That begs a larger conversation about what is and isn’t ok to say informally at work.

      Certainly “wheelchair” is not itself malicious and is less likely to be mistake prone than Seat 34a, especially if there’s only one patron in the room seated in a wheelchair. At the same time, the affected person might not enjoy being referred to by their disability.

      I’m honestly not sure what the best solution is. Certainly, “red sweater” is less likely to cause offense than “black dude,” and 99% of the time these won’t be customer facing. I’m torn on whether the mistake was purely in writing it in the wrong location vs. whether the company as a whole should do better.

      I know in the corporate world you typically don’t write down anything you don’t want read back to you later, and the fact that they realize the patron could be offended suggests that maybe they should adopt a similar policy of “never write down anything you wouldn’t want a customer to see.” At the same time, I’m aware most restaurants are not corporate culture and aren’t trying to be.

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      • Catoblepas@lemmy.blahaj.zone ⁨1⁩ ⁨week⁩ ago

        The seat itself is probably being identified as ‘wheelchair’, not who’s using it. Wheelchair seating had different dimensions and no seat, so it a restaurant is small enough to only need 1 wheelchair accessible seat to be in compliance they might just call it the wheelchair seat instead of seat 8.

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