Comment on When and why did online surveys remove the back button?!
i_stole_ur_taco@lemmy.ca 4 days ago
It’s intentional and having worked in the market research tools sector for a couple years, I concluded it’s because they’re idiots.
The rationale is that a later question might prejudice your response to an earlier question, so to eliminate bias they prevent you from changing a previous response. Because apparently that’s so much more common in a self-serve survey than making a fucking mistake.
Yeah, would explain why one question was about selecting FALSE statements. Seems they finally realized some people don’t care about the answers.
But still, auto forwarding AND removing the back button? I’m not so sure that improves the results overall, but what do I know.
Auto forwarding is the dumb part, since you shouldn’t have the combination.
spankmonkey@lemmy.world 4 days ago
Later questions might give context for the earlier questions and going back would let people answer the first question accurately instead of skewing towards the answer they want.
KazuyaDarklight@lemmy.world 4 days ago
100% so many times where I interpreted a question a certain way then a later question made me realize I didn’t properly understand some aspect of the earlier question.