Can‘t say I‘ve hand trouble with their hardware support.
Comment on French retailer mocks €1039 Steam Machine with “Stim Machine” RX 9060 XT PC for €999
CosmoNova@lemmy.world 4 days agoGood support and Valve? Like, I get people rushing in to defend GabeN here. Especially considering the Summer Sale is currently ongoing. But their support is shit. From my experience you either like what they give you or you get your money back. Little to nothing in between. Gaming Jesus doesn‘t really do compromises so can we at least stop pretending Steam Support is an actual functional instance? It definitely was‘t for me so far and neither do I expect it to be at this point.
arschflugkoerper@feddit.org 4 days ago
Arcane2077@sh.itjust.works 3 days ago
From your own experience, in your own words, you said they either solve your problem or they solve it a different way. How is that shit support?
JelleWho@lemmy.world 4 days ago
I have so far had 4 advance replacement (get new hardware, ship old hardware back later) for free. Even outside warranty period. And this story is the same for all my friends as far as I know off.
So I guess we both had quite some different experiences
cookiecoookie@lemmy.world 3 days ago
You must be the luckiest person alive! I had to pay for my RMA steam deck and shipping both ways one week after warranty expired because it refused to turn on one day.