It’s supposed to be a queue system. The people are handling a call, and when it’s handled, they look at the next in the queue and call them back.
Comment on Don't believe them
lightnsfw@reddthat.com 3 weeks ago
If they have people available to be doing call backs, why are those people not just answering phones?
mushroommunk@lemmy.today 3 weeks ago
Rolder@reddthat.com 3 weeks ago
I work at a place with call backs. You’re in the same queue regardless of if you wait on the phone or as a call back. Only difference is when we pick it up it rings you.
Imgonnatrythis@sh.itjust.works 3 weeks ago
In place you work when phone picks up it rings you!