Just watch out, some phone providers will disconnect you after a few hours on a call. During the pandemic when there were a lot of people unemployed and there were long waits for unemployment insurance offices, there were stories of people waiting on hold for 6 hours or more, and then getting disconnected, losing their place in line.
Comment on Don't believe them
cm0002@no.lastname.nz 1 day agoYou’re lucky then, every time I’ve tried I either don’t get a call back or it’s hours later when just waiting would have only been 20 minutes
bamboo@lemmy.blahaj.zone 1 day ago
iAmTheTot@sh.itjust.works 1 day ago
How do you know it would have only been twenty minutes?
cm0002@no.lastname.nz 1 day ago
The estimated hold time, IME it’s not the most accurate thing in the world, but probably won’t be off by whole hours
saltnotsugar@lemmy.world 1 day ago
Same for me, but it’s usually Burnt Turd INC or whatever internet service provider’s number.
null@piefed.nullspace.lol 1 day ago
But there’s no way to know that
cm0002@no.lastname.nz 1 day ago
I base it off the estimated hold time it tells you, IME it’s not the most accurate thing in the world, but probably won’t be off by whole hours
null@piefed.nullspace.lol 1 day ago
It just doesn’t really add up. What incentive would they have to develop a callback system, and use it, but delay the callbacks?
cm0002@no.lastname.nz 1 day ago
Well they don’t develop it, it’s a feature of whatever PBX/VoIP system they went with.
It wouldn’t be the first nonsensical business decision that businesses latch onto for reasons. You could ask 10 different call center employees and get 10 different reasons why. I’ve personally heard a few different reasons from inept managers, call center staff being paid min wage so they don’t care to people on the call back list get placed in a lower priority queue