If it’s for new customers only the. Why do they advertise it in the program for paid users? I’m tired of seeing ads for things I can’t even take advantage of.
Comment on No Black Friday deal for loyal/previous customers
cobysev@lemmy.world 1 day ago
Meh, it’s a deal to get more subscribers. I’m not mad at them for not extending it to all users. It is a little shady that they didn’t make it clear it’s for new subscribers, though. If that’s their target audience, they should make it a little more apparent.
fuckwit_mcbumcrumble@lemmy.dbzer0.com 1 day ago
TBi@lemmy.world 1 day ago
That happened to me before. I immediately cancelled the new contract. I had told them before I signed up that I was an existing customer and they still sold me the deal. But then when I tried to avail of the lower rate they said no, because I was an existing customer.
Pika@sh.itjust.works 1 day ago
From a company POV it’s probally meant to try and encourage you to let a friend know, but it seems that the page in this case might change upon login because it says to sign in to see your deals if you are an existing member
spongebue@lemmy.world 1 day ago
The lack of mentioning it in the fine print is a pretty valid beef, especially given that this is the Mildly Infuriating community
gedaliyah@lemmy.world 1 day ago
Yep. If it said “for new subscribers only,” I wouldn’t have bothered trying to set it up on my lapsed to count. It’s a waste of my time and theirs and slightly sketchy.
Nurse_Robot@lemmy.world 1 day ago
Tbf we can’t read the fine print, that’s what the terms and conditions hyperlink is for. This is just the offer
gedaliyah@lemmy.world 1 day ago
Spoiler alert, there’s nothing about the offer in the link.
The link is just the general terms of service. Don’t use this VPN to do illegal stuff, etc.
Literally the only way to know that this is not available to existing or previous users is to email their customer service and wait to hear back. Hence, mildly infuriating.
atrielienz@lemmy.world 1 day ago
I’m on the website looking at each of their deals. There’s no fine print that I can see except this:
The terms and conditions may involved some, but it should be visible on the deals page at least when you click through.
Pika@sh.itjust.works 1 day ago
maybe they updated it, for me it says first 12 months and then specifies “new customers only” under the “who’s eligible for this plan” section on the deal page. It also doesn’t give a link to login anymore and informs existing customers to sign in to see their own specialized deal