Not how that works.
Your friend is continuing to be scammed if they are communicating with this account.
Comment on My friend got hacked and of course microsoft will not even try to help
orochi02@feddit.org 1 day agoI found the identation weird too but ig we are all just human and maybe someone was tired. Besides that I got the screenshot from my friend
curbstickle@anarchist.nexus 1 day ago
SaraTonin@lemmy.world 1 day ago
There’s no way Microsoft support hand-writes each email. This would be a form letter, written by corporate, which they then insert relevant details in to.
orochi02@feddit.org 1 day ago
Yes Idk how Deep he went into the whole Customer support thing but you’re not wrong
Trainguyrom@reddthat.com 1 day ago
Yeah I strongly suspect they’re being re-scammed. Scammers specifically target victims who have been scammed before and will even go and claim to be trying to help prevent the victims from being scammed while further scamming them, whether using perpetual access to their accounts and computer as a VPN endpoint and legitimate accounts to try to bypass fraud protections or just scamming for more money.
Honestly if you can set aside a couple of hours for research, watching Kitboga’s scam baiting videos is really good for learning the hallmarks of common scams and some of the turns of phrase scammers tend to use (they frequently sell scripts and playbooks to eachother so you can have a bunch of completely unrelated scam callcenters using the exact same scam, and naturally folks working there will pick up certain verbage and keep using it even when running completely original scams) you can start with this one in which you can see how literally everyone this victim is relying on is in fact a scammer