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Comment on My friend got hacked and of course microsoft will not even try to help

I don’t know I’m not buying this whole thing.

My company is a Microsoft partner, we deal with all types of issues and requests including account hacking and lockouts. This just doesn’t read like a Microsoft customer support email. It reads more like a scammer actually.

The first paragraph sounds strange and not how they would typically start an investigation response.

They can, and have, recovered full access to our customers’ data in such an event, so weird to say they can’t.

even our engineers cannot retrieve them.

That just reads very strange. They don’t talk like that.

Then the final line with “Sincerely,” improperly indented looks like classic scammer text alignment.

And they wouldn’t sign it as “Microsoft Customer Support”. It would be signed with the agents name and wouldn’t be finite. Their ticketing system places footers that instruct the user to reply to the email for continued support.

This message looks bogus to me.

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luciferofastora@feddit.org ⁨1⁩ ⁨day⁩ ago
I’m happy to jump on the MS hate train, but yeah, this doesn’t read like a genuine email. I’m pretty sure last time I had to deal with their support, I gave myself a black eye facepalming too hard at some “We hope that this could help” default phrase at the end of a mail telling me they couldn’t. If nothing else, they’ve got their corporate-brand professional politeness on point.

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dan1101@lemmy.world ⁨1⁩ ⁨day⁩ ago
Yep this is the scammer that stole the account and they just want to keep it.

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snf@lemmy.world ⁨1⁩ ⁨day⁩ ago
There’s also the weird line spacing change in the last paragraph

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SaraTonin@lemmy.world ⁨1⁩ ⁨day⁩ ago
Oh come on! I’m sure that all genuine Microsoft support emails start with “Greetings [customer name]”…

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orochi02@feddit.org ⁨1⁩ ⁨day⁩ ago
I found the identation weird too but ig we are all just human and maybe someone was tired. Besides that I got the screenshot from my friend

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- SaraTonin@lemmy.world ⁨1⁩ ⁨day⁩ ago
  There’s no way Microsoft support hand-writes each email. This would be a form letter, written by corporate, which they then insert relevant details in to.
  
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  - orochi02@feddit.org ⁨1⁩ ⁨day⁩ ago
    Yes Idk how Deep he went into the whole Customer support thing but you’re not wrong
    
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    Trainguyrom@reddthat.com ⁨1⁩ ⁨day⁩ ago
    Yeah I strongly suspect they’re being re-scammed. Scammers specifically target victims who have been scammed before and will even go and claim to be trying to help prevent the victims from being scammed while further scamming them, whether using perpetual access to their accounts and computer as a VPN endpoint and legitimate accounts to try to bypass fraud protections or just scamming for more money.
    
    Honestly if you can set aside a couple of hours for research, watching Kitboga’s scam baiting videos is really good for learning the hallmarks of common scams and some of the turns of phrase scammers tend to use (they frequently sell scripts and playbooks to eachother so you can have a bunch of completely unrelated scam callcenters using the exact same scam, and naturally folks working there will pick up certain verbage and keep using it even when running completely original scams) you can start with this one in which you can see how literally everyone this victim is relying on is in fact a scammer
    
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- curbstickle@anarchist.nexus ⁨1⁩ ⁨day⁩ ago
  Not how that works.
  
  Your friend is continuing to be scammed if they are communicating with this account.
  
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