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Comment on Update to last week's BestBuy Shenanigan. They refused to refund me after not delivering me the stuff I ordered after a so-called "investigation".

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Kyrgizion@lemmy.world ⁨1⁩ ⁨day⁩ ago

For every person like you that won’t take the shit, there are many more that will just give up. Just like unemployment and insurance claims - denial is the first step in protecting the bottom line.

This is the crucial part. Same reason many brands have shifted from giving discounts to “rebates”. You have to jump through a few hoops yourself to get it, it’s not automatic. And that immediately results in a decent % of customers simply not even bothering, which is exactly what manufacturers are banking on.

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prex@aussie.zone ⁨10⁩ ⁨hours⁩ ago
sometimes it goes wrong for companies foing this

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dual_sport_dork@lemmy.world ⁨22⁩ ⁨hours⁩ ago
That decent percent is in fact roughly 60%, in my industry. At least according to what my vendor reps tell me.

Only 4 in 10 people even bother to attempt to do their rebates. The manufacturers love that, because it allows them to put a giant "$2000 OFF!!! ^viamailinrebate^" on their marketing literature and that gets eyeballs on the ad and feet in the door, but they know damn well they won’t actually have to pay out on the majority of those promos and in fact they don’t even budget with the expectation that they will.

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Rai@lemmy.dbzer0.com ⁨1⁩ ⁨day⁩ ago
I worked retail almost 20 years ago and that was the last time I saw a rebate. I haven’t had to mail in or apply for a rebate in ages.

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- Taldan@lemmy.world ⁨1⁩ ⁨day⁩ ago
  Menard’s has a perpetual 11% rebate program. It’s super obnoxious having to mail it in
  
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  - Rai@lemmy.dbzer0.com ⁨13⁩ ⁨hours⁩ ago
    I doubt Menards exists in a country where someone uses the term “bullocks”, but that’s fair. I’m curious to know how many Brit places have mail-in rebates nowadays.
    
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