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Comment on Update to last week's BestBuy Shenanigan. They refused to refund me after not delivering me the stuff I ordered after a so-called "investigation".

swizzlestick@lemmy.zip ⁨1⁩ ⁨day⁩ ago

For every person like you that won’t take the shit, there are many more that will just give up. Just like unemployment and insurance claims - denial is the first step in protecting the bottom line.

If nobody accepted such bollocks, it would be more economical to actually investigate, provide service & improve processes - rather than trying to bin complaints at the first hurdle.

Prime (lol) example over here is with Amazon not making it easy to return shit after 30 days, by hiding all the easy return options at that point. You can still do it by contacting customer service and they will generally acquiesce, but just having the extra steps there is enough to save a ton of money by keeping the uninformed in the dark.

Fuck em. Make it difficult for them. Be the goddamn squeakiest wheel you can possibly be.

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Kyrgizion@lemmy.world ⁨1⁩ ⁨day⁩ ago

For every person like you that won’t take the shit, there are many more that will just give up. Just like unemployment and insurance claims - denial is the first step in protecting the bottom line.

This is the crucial part. Same reason many brands have shifted from giving discounts to “rebates”. You have to jump through a few hoops yourself to get it, it’s not automatic. And that immediately results in a decent % of customers simply not even bothering, which is exactly what manufacturers are banking on.

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- prex@aussie.zone ⁨15⁩ ⁨hours⁩ ago
  sometimes it goes wrong for companies foing this
  
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- dual_sport_dork@lemmy.world ⁨1⁩ ⁨day⁩ ago
  That decent percent is in fact roughly 60%, in my industry. At least according to what my vendor reps tell me.
  
  Only 4 in 10 people even bother to attempt to do their rebates. The manufacturers love that, because it allows them to put a giant "$2000 OFF!!! ^viamailinrebate^" on their marketing literature and that gets eyeballs on the ad and feet in the door, but they know damn well they won’t actually have to pay out on the majority of those promos and in fact they don’t even budget with the expectation that they will.
  
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- Rai@lemmy.dbzer0.com ⁨1⁩ ⁨day⁩ ago
  I worked retail almost 20 years ago and that was the last time I saw a rebate. I haven’t had to mail in or apply for a rebate in ages.
  
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  - Taldan@lemmy.world ⁨1⁩ ⁨day⁩ ago
    Menard’s has a perpetual 11% rebate program. It’s super obnoxious having to mail it in
    
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    Rai@lemmy.dbzer0.com ⁨19⁩ ⁨hours⁩ ago
    I doubt Menards exists in a country where someone uses the term “bullocks”, but that’s fair. I’m curious to know how many Brit places have mail-in rebates nowadays.
    
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DogWater@lemmy.world ⁨22⁩ ⁨hours⁩ ago
Tangentially related, SSDI disability process does the same thing.

A bazillion hoops with no hope of doing it all correct unless you have a lawyer. Each step of the process is prolonged with denials, extentions, hearings, appointments, reviews, etc.

You can’t work during the process, so if they take long enough they can force your hand. Can you actually find some gainful activity? You better because you have bills and it’s year 3 now. Private disability insurance runs out after 2 years or so.

Oh look, you happen to be able to do a job. Looks like you aren’t disabled. Denied.

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brbposting@sh.itjust.works ⁨1⁩ ⁨day⁩ ago
Yes &

For every person like you

There’s at least 1/10 of a person doing their best to commit fraud. Maybe they’ll pretend they found a hair in their food, maybe worse:

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Source of that is a terrible rap song, Punchmade Dev - Wire Fraud Tutorial

These are the kind of criminals support agents deal with all day long. Then you and I come along and nobody trusts us.

Well whatever is after Veo 3 should make all our lives easier. Hey we can always face-to-face barter whatever we whittle!

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