I’ve worked as phone support for a year and I hate phonecalls even more.
I’d rather send an email with detailed steps and let people follow the instructions at their own pace. If they fail - remote.
Phonecalls are a weste of everyone’s time.
Comment on Hell
papalonian@lemmy.world 1 day ago
I used to be like this until I got a job that required constant phone calls. Now if I have to explain something using more than three sentences I’d much rather just talk.
MrSmith@lemmy.world 1 day ago
BootLoop@sh.itjust.works 1 day ago
This is me. Outside of work, I’m the cat in the meme.
otacon239@lemmy.world 1 day ago
6 years of tech support and I dread email troubleshooting because I know it will take two weeks and 13 exchanges before we can actually start troubleshooting.
Tja@programming.dev 1 day ago
Hello otacon239, thanks for contacting lemmy technical support. My name is tja, I love dogs and I will be thrilled to help you today. I understand that you dread email troubleshooting because it will take two weeks and 13 exchanges to actually start troubleshooting, is that correct?
otacon239@lemmy.world 18 hours ago
COMPUTER NOT WORK!!! FIX!!!
Tja@programming.dev 15 hours ago
Hello otacon239, I understand that this is not what you expected and when a computer doesn’t work can sometimes get frustrating. My dog sometimes misbehaves and I also find it unacceptable. I’ll be happy to help you with your problem. Could you provide me the computer logs, electricity bills, last tax declaration, birth cirtificate in long form with 3 copies and the proof of Fermat last theorem?