Comment on glupi jebeni bot
RedditRefugee69@lemmynsfw.com 5 days agoI don’t know how the survey question was phrased, only how you wrote your comment, which indicated you rated the agent poorly, not the entire support experience.
Comment on glupi jebeni bot
RedditRefugee69@lemmynsfw.com 5 days agoI don’t know how the survey question was phrased, only how you wrote your comment, which indicated you rated the agent poorly, not the entire support experience.
dustyData@lemmy.world 5 days ago
9 out of 10 is not poorly. And that is exactly the core of the comment. They saw a 9 and acted as if I was beaten with a bat and verbally abused by this poor lady. This perception is their problem, they are completely out of touch with reality.
RedditRefugee69@lemmynsfw.com 5 days ago
I simultaneously disagree with them considering a 9 a failure and your rating the agent less because of something outside of their control.
lime@feddit.nu 5 days ago
but as a customer i can’t be expected to know that a less-than-stellar review of my customer service experience (which i only contact if i already have issues and therefore am predisposed to be irritated at) will reflect badly an the person who fielded my call unless they explicitly tell me that beforehand. i may have rated the experience a 9 because the phone tree to get to a human was confusing, or because the hold music was shit, or because the agent had to look things up in the company’s slow-ass system so i had to wait. there are a million ways to have a bad time when calling customer service, and if you ask me to rate the experience with one number i would never in a million years give it a 10 unless everything is solved the instant i call.
RedditRefugee69@lemmynsfw.com 5 days ago
I hear you on that, and your position makes much more sense now that you’ve explained their survey wasn’t asking the questions well or you misinterpreted them.
Mine had portions for my performance and the overall company’s performance separately, but I still received poor ratings (and written comments) for actions other people took that I had no control over, like giving your new dentist a bad rating because you broke a tooth skateboarding before your first visit with them.
“How are your teeth doing?” “Bad.”
Versus
“How was your dentist appointment today?” “Good” + “What is your dental history?” “Bad.”