Comment on glupi jebeni bot
dustyData@lemmy.world 4 days agoThen they should ask that. The question was redacted as a blanket statement for the entire support experience, which was really good overall. Everything else I rated a 10, including the quality of the attention received. We don’t need to make this excuses for bad management practices.
RedditRefugee69@lemmynsfw.com 4 days ago
I don’t know how the survey question was phrased, only how you wrote your comment, which indicated you rated the agent poorly, not the entire support experience.
dustyData@lemmy.world 4 days ago
9 out of 10 is not poorly. And that is exactly the core of the comment. They saw a 9 and acted as if I was beaten with a bat and verbally abused by this poor lady. This perception is their problem, they are completely out of touch with reality.
RedditRefugee69@lemmynsfw.com 4 days ago
I simultaneously disagree with them considering a 9 a failure and your rating the agent less because of something outside of their control.
lime@feddit.nu 4 days ago
but as a customer i can’t be expected to know that a less-than-stellar review of my customer service experience (which i only contact if i already have issues and therefore am predisposed to be irritated at) will reflect badly an the person who fielded my call unless they explicitly tell me that beforehand. i may have rated the experience a 9 because the phone tree to get to a human was confusing, or because the hold music was shit, or because the agent had to look things up in the company’s slow-ass system so i had to wait. there are a million ways to have a bad time when calling customer service, and if you ask me to rate the experience with one number i would never in a million years give it a 10 unless everything is solved the instant i call.