Comment on glupi jebeni bot
RedditRefugee69@lemmynsfw.com 6 days agoI once worked for a call center. Customers like you who rate an agent based on things the agent has no control over are the worst. Guaranteed they took employment action on them.
dustyData@lemmy.world 6 days ago
Then they should ask that. The question was redacted as a blanket statement for the entire support experience, which was really good overall. Everything else I rated a 10, including the quality of the attention received. We don’t need to make this excuses for bad management practices.
RedditRefugee69@lemmynsfw.com 6 days ago
I don’t know how the survey question was phrased, only how you wrote your comment, which indicated you rated the agent poorly, not the entire support experience.
dustyData@lemmy.world 6 days ago
9 out of 10 is not poorly. And that is exactly the core of the comment. They saw a 9 and acted as if I was beaten with a bat and verbally abused by this poor lady. This perception is their problem, they are completely out of touch with reality.
RedditRefugee69@lemmynsfw.com 6 days ago
I simultaneously disagree with them considering a 9 a failure and your rating the agent less because of something outside of their control.