Comment on [deleted]
superfes@lemmy.world 1 month ago
If you’re logged in on a computer you can deregister the device in your security settings and it will use the other available authentication types.
I’ve always been able to select another way to verify my login.
throwawayacc0430@sh.itjust.works 1 month ago
MrQuallzin@lemmy.world 1 month ago
They said to try again on a computer. All your screen shots are from a phone. You might get the same result, but we won’t know until you attempt it.
LodeMike@lemmy.today 1 month ago
You mean a web browser? Those exist on mobile devices too.
MrQuallzin@lemmy.world 1 month ago
A web browser is not a computer. A phone is not a desktop computer. Google (and most other large companies) keep many features restricted to their full websites, not mobile apps and mobile versions of their sites. For those who are used to/grew up with smartphones, tablets, and chromebooks, these tactics help to make it harder to leave their ecosystems as they aren’t used to navigating desktop environments.
(Chromebooks do give desktop versions of websites by default, but they have helped reduce technological literacy in exchange for convenience)
NarrativeBear@lemmy.world 1 month ago
On a computer or device that the device and browser is already signed into.
CmdrShepard42@lemm.ee 1 month ago
Wouldn’t “Desktop mode” work the same on a mobile browser?
fmstrat@lemmy.nowsci.com 1 month ago
Nope.
janonymous@lemmy.world 1 month ago
I had the same issue just a week ago after resetting my phone. As was said here I had to deregister my device in Google, because they didn’t know that I had reset that device. For Google it was a complete new device in my hand, despite it still being the same phone after reset. That’s why Google tried to make me F2A on what it thought was my old device.
Only after removing the old device in Google on my computer was I able to login on it again.
Witchfire@lemmy.world 1 month ago
Have you tried reaching out to support?
y0din@lemmy.world 1 month ago
I know this doesn’t directly solve your issue, and it might not help much now, but I wanted to share my experience just in case it’s useful.
When I had a similar problem after switching phones, what ended up helping was that I had 2FA enabled beforehand. In that case, after selecting the option to recover my account suddenly allowed me to receive a verification code via SMS—something that didn’t appear on the usual login screen, it was greyed out before selecting this option.
It probably won’t work if 2FA is disabled, but maybe it’s still worth checking if any recovery options that shows up helps. There might be a choice there that helps you resolve your problem as well.
In any case, good luck—I hope you’re able to get it sorted soon!