Comment on Clothes company cannot "cancel" an order that hasn't shipped, must ship it and do a return.
woodytrombone@lemmy.world 1 week agoNot to distill your loss into a business lesson, but Chewy has a fantastic playbook they follow when a client’s pet dies. Expect some flowers & card from Chewy in the coming days.
They know that pet owners are incredibly likely to become pet owners again, and it’s a small write-off to convert a client into a lifetime customer.
electric@lemmy.world 1 week ago
Being good to your customers shouldn’t be some wild concept.
Rhynoplaz@lemmy.world 1 week ago
Right? They’ve manipulated me into giving them my business by going out of their way for me! The monsters!
brognak@lemm.ee 1 week ago
Fucking manipulative assholes, gunna order some cat food from them. That’ll show them what happens when you treat a customer this way!