Instagram users have told the BBC of the “extreme stress” of having their accounts banned after being wrongly accused by the platform of breaching its rules on child sexual exploitation.
The BBC has been in touch with three people who were told by parent company Meta that their accounts were being permanently disabled, only to have them reinstated shortly after their cases were highlighted to journalists.
Whilst this is terrible it’s a good reminder that companies that use automated bots, algorithms, and underpaid and exploited workers for moderation will never be good for social media platforms.
Commercial and social media should never go together in the same sentence if you want it to be good and truly for the people who use it.
chahk@beehaw.org 8 hours ago
These companies are playing a dangerous game with their “fast and loose” approach to moderation. The only way to win is to stop playing.