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volvoxvsmarla@lemm.ee ⁨2⁩ ⁨months⁩ ago

I had that with a rather expensive parcel from Korea “delivered” by Hermes. They claimed it had been delivered to my post box - a small slit of an apartment building. There were skincare products inside and no way this would have fit in there.

Anyway, it was not there. I wanted to call them to ask about it and jfc it took me a labyrinth of automated answers in a chat bot to even get the number for customer service. Once I called them - same shenanigans. Robo answers, asking for the parcel number. It always ended with “it has been delivered to your post box. Thank you”. Somehow, magically, I finally managed to talk to a person - after pressing a very specific combination of dials during the robo answers which I will never be able to reproduce - I explained them the situation, they said “uhum” (like a nod), started typing in silence, to then tell me “the parcel has been delivered to your post box” I am very glad this was a phone call because at that point I would have gotten violent.

I ended up asking the company I ordered from for help and they just resend the parcel. The missing parcel was never found and I hate hermes.

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