I think the US small claims court is meant to handle situations like this (although I know little about it). I wonder if it’s available to litigants from other countries.
Comment on Steam does the opposite of forcing Arbitration on its users
Viking_Hippie@lemmy.world 2 months ago
Forcing you to shut up or go to court isn’t great either, though.
On the big stuff where they’re liable for a lot of money and you might be able to get a pro bono lawyer, sure.
On the small stuff, though, the prospect of having to pay for a lawyer and likely have your case thrown out by a judge for not bring worth the expense and effort of suing a foreign company is probably going to deter a LOT of legitimate claims.
mox@lemmy.sdf.org 2 months ago
Viking_Hippie@lemmy.world 2 months ago
I don’t think it is. If it’s anything like the US court systems I know more about (criminal, juvenile, immigration, main civil court), it’s extremely backlogged already.
And that’s even before considering jurisdiction and how much more a lawyer licensed to practice in at least two countries.
Even IF you decided to go through with it in spite of everything, you could easily end up spending thousands of dollars fighting an $80 case and STILL be likely to lose.
mox@lemmy.sdf.org 2 months ago
I have heard that you don’t need a lawyer in small claims court (in the sense that it’s not really expected). Like I said, though, I know little about it. Maybe someone in a position to know will show up in this thread and fill us all in.
dubyakay@lemmy.ca 2 months ago
You don’t need a lawyer in small claims. Can also go with a paralegal or just represent yourself.
But that’s not why the small claims is backlogged anyway. I have actually no idea why it’s backlogged. I’ve been a defendant in a small claims court case since 2001 and nothing has progressed except for an arbitration hearing in 2002.
Xanis@lemmy.world 2 months ago
Good point.
What’s the alternative?
SkyezOpen@lemmy.world 2 months ago
Let the user choose. Arbitration is great for small things, not huge damages. Court is better for that.
yamanii@lemmy.world 2 months ago
If companies always try to force arbitration on users I have my doubts about how good it is for us.
Viking_Hippie@lemmy.world 2 months ago
Which is why it’s best to let the user choose rather than force one or the other.
The reason why we always hear about companies forcing arbitration is because arbitration is best for them when it comes to the big stuff that the news report on, compared to court.
The reason why we never hear about the opposite is twofold: one, it doesn’t happen as often and two, “yamanii didn’t get their refund approved even though they were entitled to according to the rules” isn’t something that makes headlines or even makes it to court.
madsen@lemmy.world 2 months ago
While supposedly being a lot cheaper than litigation, arbitration isn’t free either. Besides, arbitration makes it near-impossible to appeal a decision, and the outcome won’t set binding legal precedent. Furthermore, arbitration often comes with a class action waiver. Valve also removed that from the SSA.
I’m far from an expert in law, especially US law, but as I understand it, arbitration is still available (if both parties agree, I assume), it’s just not a requirement anymore. I’m sure they’re making this move because it somehow benefits them, but it still seems to me that consumers are getting more options which is usually a good thing.
Viking_Hippie@lemmy.world 2 months ago
Unless the OP is a forgery of some sort, you evidently DON’T understand it.
Image
Nope. They’re switching from one mandatory method which favors companies liable to get into big disputes where a court case is advantageous to the consumer, which isn’t the case with them, to one that favors a company wanting to avoid a lot of issues too small to warrant a lawyer.
It’s not anywhere near as bad for consumers as when a utility company that poisons thousands of people forces everyone to corporate-friendly arbitration procedure (likely with the “neutral” third party much less neutral than the ones Valve used), but it’s certainly not GOOD for Steam users to not be able to complain without lawyering up.
madsen@lemmy.world 2 months ago
Yeah, you’re right. Sorry. I’ve edited my comment to reflect that. I didn’t read OP’s image but rather the news post by Valve on Steam, but missed the part that said: “the updated SSA now provides that any disputes are to go forward in court instead of arbitration”.
But doesn’t the change open up for litigation in small claims court? (Again, I’m in no way knowledgeable in US law, so I’m just asking.)
Viking_Hippie@lemmy.world 2 months ago
More like mandates it. For those who live in the country to even have ACCESS to it. The vast majority of Steam users don’t (while the US has more users than any other single country, it’s still only ~14m out of 120m) and would also need a lawyer licensed to practice in both countries afaik.
So nah, I don’t suspect that this change will benefit the users in general, rather the opposite…