Comment on Amazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.

TheObviousSolution@lemm.ee ⁨4⁩ ⁨weeks⁩ ago

• reallykindasorta@slrpnk.net ⁨4⁩ ⁨weeks⁩ ago

  They often do the whole “we’ll refund immediately as a courtesy but you need to return it by x or you’ll be charged” thing— in this case for whatever (infuriating) reason they charged me even though it’s clear their own system (their chat bot) knew the item had been marked as received on their end. I dropped it off at a brick and mortar store too!

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  • JackbyDev@programming.dev ⁨4⁩ ⁨weeks⁩ ago

    It’s possible this is yet another courtesy refund thingy and they think they don’t have it but they think the price of the item is not as important as making you happy as a customer.

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    • reallykindasorta@slrpnk.net ⁨4⁩ ⁨weeks⁩ ago

      I mean I dropped it off at an amazon store so they definitely received it

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      • JackbyDev@programming.dev ⁨4⁩ ⁨weeks⁩ ago

        I’m not doubting your story, I’m saying their records might not be what you think they are.

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  • JustZ@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

    [deleted]

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    • reallykindasorta@slrpnk.net ⁨4⁩ ⁨weeks⁩ ago

      The bot did not refund me, I talked to a real person via the chat and they said the carrier team didn’t mark it received and that they would “disarm the retro charge” and refund me. We’ll see if it goes through.

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  • jadedwench@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

    Wtf. They must have screwed something up with a software update. Worst case you charge back, but that might get your account banned…

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    • CileTheSane@lemmy.ca ⁨4⁩ ⁨weeks⁩ ago

      “computer error”

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