Comment on Amazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.

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goldteeth@lemmy.dbzer0.com ⁨2⁩ ⁨months⁩ ago

Once had an order arrive on-time, but the tracking information never got updated and kept telling me the package was “running late” and pushing back the expected delivery date, and then after like a week of that they just said “sorry, it’s been delayed indefinitely” and gave me a refund. For an order I’d already received. And I mean, I wasn’t gonna be the one to tell 'em they were wrong.

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