Comment on Amazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.

• saltesc@lemmy.world ⁨1⁩ ⁨month⁩ ago

  Y’all have to use ISP provided modems?

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  • gamermanh@lemmy.dbzer0.com ⁨1⁩ ⁨month⁩ ago

    I told my ISP explicitly not to provide one as I owned my own

    I was out of town when they set it up, guess what was installed

    It took a year of calls for the rental to be taken off my bill and they never took the hardware back. I have lots of everything they said (recorded calls and told them I was too since 2 party state)

    I love having 1 fucking Option!

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    • SolarMonkey@slrpnk.net ⁨1⁩ ⁨month⁩ ago

      I had something similar, except there was no hardware. They just tried to charge me for using my own router. It was a nightmare to get that removed from my bill, even with the agents going “yeah I see we didn’t leave anything, and your installer verified with our router and took that, but I also see it was shipped to you directly, so there’s nothing I can do”

      Like cool, but nothing was actually shipped to me and even if it was that’s not my problem, it’s yours.

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  • kn33@lemmy.world ⁨1⁩ ⁨month⁩ ago

    With my ISP, it’s not an extra charge but included in the rest of the cost so it doesn’t cost me anything extra to use theirs and if/when it fails, I just have to ask for a replacement.

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  • SpaceNoodle@lemmy.world ⁨1⁩ ⁨month⁩ ago

    Sometimes. I use my own setup whenever possible. But that means I still have the equipment they delivered even though I never asked for it.

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