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Out of date tbh - It's never a labyrinthine phone tree anymore, it's a "natural speech" based menu that can never help with more than the most basic inquiries like "how much is my bill?" and still stubbornly refuses to put you in the queue for a real person.

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Catoblepas@lemmy.blahaj.zone ⁨1⁩ ⁨year⁩ ago
Sometimes cursing will get you connected to a human.

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- ThatWeirdGuy1001@sh.itjust.works ⁨1⁩ ⁨year⁩ ago
  I’m my experience it’ll just hang up
  
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- sndrtj@feddit.nl ⁨1⁩ ⁨year⁩ ago
  I’ve found that “new customer” sometimes gets you a human quicker…
  
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  - afraid_of_zombies@lemmy.world ⁨1⁩ ⁨year⁩ ago
    Like how the registration button is always easier to find on a website vs the login button?
    
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MeowMeow@lemmy.sdf.org ⁨1⁩ ⁨year⁩ ago
Speak to a representative. “Sorry I didn’t understand that”

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- mrspaz@lemmy.world ⁨1⁩ ⁨year⁩ ago
  The worst is when they phrase the response as if there was just some slight, funny misunderstanding on the part of the machine; “Sorry, I didn’t quite catch that! Did you want to…”
  
  For some reason that one really drives my ire.
  
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  - FlyingSquid@lemmy.world ⁨1⁩ ⁨year⁩ ago
    I’ve got a worse one than that- a fake typing sound effect. I’ve heard that one more than once.
    
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    poppy@lemm.ee ⁨1⁩ ⁨year⁩ ago
    The fake typing is the worst. It just sounds like someone slamming random keys.
    
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    afraid_of_zombies@lemmy.world ⁨1⁩ ⁨year⁩ ago
    
    Hold on while we look up your account.
    
    Fuck you. How can it possibly take any time to query a SQL database in 2023? The first tenth of the second of you calling them they should have taken your number and pulled it up.
    
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