Comment on Daily Discussion Thread: đđď¸ Friday, August 9, 2024
StudChud@aussie.zone â¨2⊠â¨months⊠agoCall the gas company/distributor and you can report a fault. They may try to palm you off to your energy provider, but you should be able to explain what you have here and they can send someone out.
I remember a whole bunch of org rules (like paying for the service which will be refunded if the meter is actually found to be faulty, etc) but Iâm not sure if they apply here.
Definitely check with your gas distributor
tone212_@aussie.zone â¨2⊠â¨months⊠ago
Thanks! I called the gas company and they put me through to AusNet who installed the new meter. Theyâre sending someone out tonight to check if thereâs a leak. There has to be, or this meter is giving faulty readings, because the usage is just not possible. I also switched the gas off at the meter just in case.
StudChud@aussie.zone â¨2⊠â¨months⊠ago
Perfect, wasnât sure where you are so I didnât want to say ausnet (used to work for them).
Fantastic theyâre sending someone out! Great news! Get some documentation if you can as well, to show your energy provider, in case they issue a bill or anything. Just a paper trail to say it was the fault of installation. :) ausnet should tell your provider though internally, theyâll get a list iirc
tone212_@aussie.zone â¨2⊠â¨months⊠ago
Loving this insider knowledge! I freaked out thinking the gas company is going to try and claim that I used that much gas, and the first person I spoke to at the gas company only heightened my anxiety. He put me through to a specific escalations person who was much more helpful, straightaway she said based on those numbers thereâs a problem. Iâve got several meter reading photos from the past 24 hours, and my bills with evidence of past usage to show how out of line this new meter is reading at.
StudChud@aussie.zone â¨2⊠â¨months⊠ago
Iâve worked for Tru Energy, Energy Australia, Ausnet, Alinta, and Horizon Power, so I have a massive knowledge base lol but mostly for Vic, NSW and WA.
With that evidence you have, and any documentation from Ausnet, you can ensure you wonât be overcharged if ausnets data doesnât make it to your provider, or it isnât actioned before your next bill.
Your provider may say it will work itself out in the next actual read of your meter, but you should be able to get it adjusted with a self-read. They may ask you to provide photo evidence of your meter reading, which it sounds like you have.
Once it is fixed and you have the documentation, save it and call your provider and go over your options. Donât be afraid to politely ask for a senior, as they will have more authority (generally) to action changes/input your self read. Your consultant may push back before giving you to a senior, but thatâs because their Team Leader and Management have KPIs and one of them is reducing âescalationsâ.
Let me know if you need further advice!!