That’s when they don’t want you to bother them with shit you could’ve read on their website (or a more restricted FAQ), but also care about not telling you bullshit. So rather than going full AI with hallucinations and what not, they give you the answers in a “friendly” AI-ish way.
Comment on every company right now
abbadon420@lemm.ee 2 months ago
I had to talk to some company’s chatbot yesterday that was just if/else powered. That sure was cumbersome to do. It couldn’t even tell me the company’s mailing address.
bleistift2@sopuli.xyz 2 months ago
Bytemeister@lemmy.world 2 months ago
I was forced to use bing while searching for some info on the internet, when I’d click on what looked like a useful result, I would instead get CoPilot slowly summarizing the info I needed back to me, and obscuring the source… Who the fuck though that was a good idea?
abbadon420@lemm.ee 2 months ago
That’s a shame, because bing was become pretty decent as a search engine lately