Comment on ASUS breaks your ROG Ally if you don't pay $200 for warranty repairs: SCAMMING COMPANY!
capt_wolf@lemmy.world 7 months ago
They’ve been a shit company for over a decade at least.
I got a laptop for my wife back when we were in college. It developed a problem with the monitor where the screen would look all corrupt after using it for a little bit. My wife, while reciting the prayer of percussive maintenance, would whack it and the problem would go away for a while. So I figured the connection had come loose. No biggie, just reseat it or replace it. The warranty had expired, so I cracked it open to see what was wrong. I reseated the cables in it and it worked… for a bit. Then the problem came back. Eventually we got fed up and bought another one, same model, figuring it was a fluke… It developed the same issue. Come to find out, Asus cheaped out in the ribbon cable for the monitor and installed ones that were too short for the laptop. Looking online, there were a bunch of people complaining about the same thing. The second one was bought used, so obviously there was no warranty.
Around the same time as I had gotten her the new laptop, I’d also bought an Asus ZenPad for her to read on. We’ll, that suddenly developed a screen issue too! Almost exactly the same as the laptops! My wife, ever eager to apply kinetic reinforcement, found that twisting the tablet a little bit also fixed the issue. I went online and, sure enough, Asus used cheap cables again! They would last just long enough for the warranty to expire before they’d detach.
Fuck these scammers.
NocturnalMorning@lemmy.world 7 months ago
I highly doubt they used those cables maliciously knowing they’d go out right when the warranty expired. It was probably a cost thing, and they later realized (too late to fix it) during production sometime that the cables were a warranty issue.
Engineers don’t do thing maliciously with their designs. They pick things based on cost, and probably even raised the cable length as a risk/concern during the design and testing phase, and we’re overruled by the bean counters.
mosiacmango@lemm.ee 7 months ago
Even in your defense, you point out that someone at the company made the explict choice to use defective cabling for whatever reason. At no point did he blame the engineers.
That’s a shit company that doesnt deserve anyone’s support, regardless if it was “engineers” or “bean counters” that opted to still sell what they knew was a defective product.
NocturnalMorning@lemmy.world 7 months ago
I’m just suggesting a probable scenario. I would be really surprised if this was malicious.
mosiacmango@lemm.ee 7 months ago
Intentionally selling a defective product without informing you customers beforehand is malicious, no matter the justification.