I have my criticisms of Steam, but I see no sign of it marching toward some kind of big anti-customer explosion as suggested in this article. Unlike most others, it’s a privately owned company, so it doesn’t have investors pressuring toward enshittification. We can see the result by looking back at the past decade or so: Steam has been operating more or less the same.

Meanwhile, the author offers for contrast Epic Games, a major source of platform exclusives and surveillance software (file-snooping store app, client-side anti-cheat, Epic Online Services “telemetry”), all of which are very much anti-customer.

AFAIK, only one of the other stores listed is actually better for customers in any significant way: GOG. (And for the record, I mostly like GOG.) But it was mentioned so briefly that it feels like the author only did so in hopes of influencing GOG fans.

Overall, this post looks a lot like astroturfing. I wouldn’t be surprised if it turned out to be sponsored by Epic or Microsoft.