Comment on Hot Ones trying to sneak in the package protection
SkaveRat@discuss.tchncs.de 18 hours agowhere I’m from, basically all sellers only offer insured shipping.
just the fact alone that you don’t have to tell angry customers that they are out of luck, because they didn’t feel like paying for the insurance is worth the slightly fewer sales
Shadow@lemmy.ca 18 hours ago
In which case that’s bundled into the shipping cost, so you’re paying it either way at the end of the day. I could just not offer and pad the shipping rates, but opted to give my customers the choice. So far I haven’t had anyone who opted out, lose a package. Those likely to lose them, know already that their local ups is sus.
SkaveRat@discuss.tchncs.de 17 hours ago
You’re lucky in that case
Having shipped packages commercially myself and managing online shops at work, there’s a significant amount of lost and damaged packages here. Especially when uninsured packages are used
And I’ve experienced it multiple times that people get angry when you basically tell them to pound sand, because they didn’t want to pay a little extra
Now you have the option to make a loss and ship it out again or have an angry/sad customer. As well as a significant amount of support ticket work
Or you can just not do that, the shipping is a little more expensive, and everyone is happier in the end
Shadow@lemmy.ca 17 hours ago
Yeah, this thread has me reconsidering and thinking I should just embed the cost in shipping.
SkaveRat@discuss.tchncs.de 17 hours ago
I mean, if it works out for you, it’s totally fine to give the option. For a lot of shops it’s just not worth the hassle. Really depends a lot on where you ship from and where to