Comment on Steam Machine pricing announced (from $1049-$1428 USD), reservation lists open
Donjuanme@lemmy.world 1 week agoAnd if something breaks you get a fast and easy response with the steam machine. Not at all fast nor easy if you’re buying from multiple vendors.
The 300 bucks of better parts I could be getting is entirely worth my never having to diagnose or repair parts myself.
HeyThisIsntTheYMCA@lemmy.world 1 week ago
This is a fair point, although you’re making an assumption. How has steam’s support been for their hardware thus far?
i promise i’m not sealioning, i’ve never had to deal with their customer support. Which is the epitome of the IT paradox, so like, I’m inclined to think it’s good.
mnemonicmonkeys@sh.itjust.works 1 week ago
I first got my Steam Deck 2-3 weeks after they started shipping. Unfortunately the “Y” button wasn’t triggering consistently. I sent it in to Valve for warranty repairs without issue, though it took 3-4 weeks to get back.
Also fun fact, in the time it took to get back I learned how to juggle because I was bored
HeyThisIsntTheYMCA@lemmy.world 1 week ago
That sounds like the kind of customer support that my vape has. And I love my vape company for two reasons. They make great delicious smelling vapes and have excellent customer support. It just takes time to ship your stuff in for repairs.