Comment on I'm locked out of my 6 year old Chipotle account because they now say my email address is invalid when I login. Here is me asking for their help:

• TheGreenGolem@lemm.ee ⁨10⁩ ⁨months⁩ ago

  They meant that they are intentionally trying NOT to help the customer, hopefully they just give up at some point. (That’s why they are redirecting to bots and not to an actual human.)

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  • Trainguyrom@reddthat.com ⁨10⁩ ⁨months⁩ ago

    I’ve encountered plenty of poor souls in equally poor countries getting paid a pittance who entirely seem like bots

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  • Deiv@lemmy.ca ⁨10⁩ ⁨months⁩ ago

    Lol, why would that be true? They want to help, they just have a shitty bot

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  • TheAndrewBrown@lemm.ee ⁨10⁩ ⁨months⁩ ago

    It’d be a lot easier to not make a bit at all if that was the case. They aren’t intentionally not trying to help, they’re intentionally spending as few resources as possible on helping while still doing enough to satisfy most customers. It’s shitty but it’s not malicious like you guys are implying.

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