It’s been a while but I found it faster to go into the office than call.
Comment on Discussion Thread 🎲 Thursday 19 March 2026
StudChud@aussie.zone 1 week ago
1 hour 20 minutes so far for my call to Centrelink.
Sigh. I don’t blame the phone monkeys, they’re working at concentrix lol. I’m just emotionally and mentally compromised and this call is just gonna make me cry when I’m done lol.
SaneMartigan@aussie.zone 1 week ago
melbaboutown@aussie.zone 1 week ago
This only works at home… but sometimes if I’m in a bad way and stressing with the wait times I lie in bed with the phone on my pillow and have it on speakerphone, so I can just kind of rest and doze without fully dropping off. When they speak it can snap you out of it to answer.
Or you can speakerphone while doing something else like cleaning or dishes
tombruzzo@aussie.zone 1 week ago
That’s what makes it so hard dealing with places like Centrelink. They’re deliberately understaffed and treated like shit to be the interface of a hostile system. There’s no point being angry at the person you’re talking to because they’re not the decision makers who set the system up to be so unpleasant to deal with. And those who did set it up that way are insulated off away from the public and just close down any channel of communication you find to tell them what pieces of shit they are.
StudChud@aussie.zone 1 week ago
Yup exactly, no notes lol
Plus, from my experience as a phone monkey, if you’re kind and understanding they will go above and beyond to help. If you’re a jerky jerk, no extra stuff for you lol.