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Home Depot as well. I ordered a custom door that arrived 2 inches too short, only realized it when I got home (should’ve checked in the store I’ll admit). Called to get it replaced, manager said no due to “buyer’s remorse.” They ended up refunding it when I initiated a chargeback.

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NightAuthor@lemmy.world ⁨1⁩ ⁨year⁩ ago
If you can document the issue, how could they deny you like that. Are they claiming you took it home and cut it to then try to get a refund?

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PraiseTheSoup@lemm.ee ⁨1⁩ ⁨year⁩ ago
Home Depot hasn’t changed. It’s been a shit hole since its inception.

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Peppycito@sh.itjust.works ⁨1⁩ ⁨year⁩ ago
In Canada buyers remorse is a valid reason for return. I’m pretty sure you get 2 weeks.

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- NightAuthor@lemmy.world ⁨1⁩ ⁨year⁩ ago
  Even on custom order items?
  
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  - Peppycito@sh.itjust.works ⁨1⁩ ⁨year⁩ ago
    I’m totally wrong. Its for door to door salesmen I guess
    
    In most provinces – including Ontario, British Columbia, Alberta, and Quebec, if you buy services or products from a door to door salesman at your home, you have 10 days from receipt of your written agreement to cancel the purchase.
    
    There’s a 30 day return policy buying from stores, I guess I thought they were both the same thing. No word about custom stuff. As a custom fabricator I’d want them to buy the materials at least.
    
    I googled it and this is the source I found spergel.ca/…/buyers-remorse-laws-how-they-can-sav…
    
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