Comment on How customer service jobs be

• Prove_your_argument@piefed.social ⁨1⁩ ⁨week⁩ ago

  You say this but I find that orders are way more accurate today with app based ordering than ever before.

  I used to have issues all the time with placing orders over intercoms or even face to face 10-30 years ago, but ever since I could enter in exactly what I want, the mistake rate went way down. I think it was just shitty intercoms combined with awkward terminals.

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  • Chronographs@lemmy.zip ⁨1⁩ ⁨week⁩ ago

    Also it reduces it to just the person making your food who isn’t paid enough to give a shit instead of them and the person taking your order. One less point of failure

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  • BananaIsABerry@lemmy.zip ⁨6⁩ ⁨days⁩ ago

    Can’t speak for McDonald’s but I did work for DQ for a while. I think this is true, some people don’t get close enough or speak up/clearly enough to understand through the shitty outdoor microphone.

    Then you have a POS that MAYBE someone programmed conveniently, but most likely not. Some settings won’t be there at all for some people’s requests, so a custom note needs to be added.

    If you ever look in the back of a lot of fast food places, they often are understaffed so you’ll have someone trying to fulfill multiple roles which easily leads to mistakes. In particularly stressful situations, there were times I prepared so many things at once that I had just forgotten to add meat to a hamburger, or just marked the wrong order number on something.

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• Mac@mander.xyz ⁨1⁩ ⁨week⁩ ago

  Maybe McDonalds needs a quality engineer to design poke yoke processes and do MSA testing & gauge R&R.

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  • chewables@piefed.social ⁨1⁩ ⁨week⁩ ago

    or it just needs to treat its “factory slaves” like the people they are and pay them a fucking living wage

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    • Mac@mander.xyz ⁨1⁩ ⁨week⁩ ago

      Well yes, of course, but that’s a problem across the board. lol

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      • chewables@piefed.social ⁨1⁩ ⁨week⁩ ago

        so true

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  • Montagge@lemmy.zip ⁨1⁩ ⁨week⁩ ago

    How about you fuck off to gemba and collect some VOC?

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