They will, however, ask you for the account info/receipt to recover it. When you reply, a different help desk person will reply asking for that info you just sent. When you reply, a different help desk person will reply asking for that info you just sent. When you reply, a different help desk person will reply asking for that info you just sent.

… I got to five replies (in a chain, with history and all requested info attached) before I gave up. Just another reason I hate microsoft