If you can do a password reset and not lose data, it means the data was encrypted with a key that wasn’t your password. This is either a scam or a lie.
Comment on My friend got hacked and of course microsoft will not even try to help
webghost0101@sopuli.xyz 2 days ago
They 100% can verify a linked Minecraft account and transfer it, or provide a new key.
They just won’t.
I also bet if the US intelligence agencies ask those engineers suddenly have ways to help. Microsoft holds the keys.
Dran_Arcana@lemmy.world 2 days ago
clif@lemmy.world 2 days ago
They will, however, ask you for the account info/receipt to recover it. When you reply, a different help desk person will reply asking for that info you just sent. When you reply, a different help desk person will reply asking for that info you just sent. When you reply, a different help desk person will reply asking for that info you just sent.
… I got to five replies (in a chain, with history and all requested info attached) before I gave up. Just another reason I hate microsoft