Forcing someone to use a different form of media to get acceptable support for your product is pretty bullshit. If I can sign up for, pay for, and use your product for years without a telephone, I shouldn’t suddenly be forced to use a phone to get support.
Even if that might be the best solution at this point, it’s still garbage and something to justifiably complain about, especially considering it’s mildly infuriating we’re talking about.
SexualPolytope@lemmy.sdf.org 7 months ago
Right. Never mind that it’s a company whose whole deal is handling finance and it fails to do basic shit like this. It’s my fault that I don’t wanna waste half an hour talking to mindless call center employees who will keep repeating bullshit.
Also,
ArtificialLink@yall.theatl.social 7 months ago
Bugs happen man. Software and technology is not perfect. Sometimes it requires human intervention like customer support. I understand. It’s frustrating that they have business hours. But would you rather deal with some random dude who can’t actually do anything for you because they’re so limited? Cuz that’s what a lot of 24-hour customer service lines are. It Is just some person who is just there to placate you and escalate your problem to someone who can actually do something about it. Or would you rather just wait?
SexualPolytope@lemmy.sdf.org 7 months ago
So, what’s your point? I shouldn’t complain? Cuz that’s exactly what I’m doing here. It’s not like I’m standing with pitchforks in front of their office.
Setarkus@feddit.de 7 months ago
So bugs aren’t allowed to happen as it’s related to finance, which is this company’s main area, because otherwise they’re incapable of handling these matters?
SexualPolytope@lemmy.sdf.org 7 months ago
Honestly, yes. And if they do, I shouldn’t be blamed for being bummed about it.
thepixelfox@kbin.social 7 months ago
I worked for them a few years ago.
Try using a browser, if that doesn't work, clear the cache and cookies and try again. If it still doesn't work, try a different browser (the one they'd usually recommend was Firefox). If that doesn't work, customer service should be able to remove it for you.
The system is dumb, the security system is automated and did weird shit at times. One of the error codes in the document we had was labelled as 'WTF happened?'
So yeah. PayPal are kinda wang sometimes.
Setarkus@feddit.de 7 months ago
Well, that’s certainly an interesting perspective you got there. Can’t really agree fully but to each their own I guess. Best of luck getting this resolved