I hate talking to customer support more than most but this would be solved almost immediately if you just called. The only thing mildly infuriating here is your own obstinance.
Right. Never mind that it’s a company whose whole deal is handling finance and it fails to do basic shit like this. It’s my fault that I don’t wanna waste half an hour talking to mindless call center employees who will keep repeating bullshit.
Bugs happen man. Software and technology is not perfect. Sometimes it requires human intervention like customer support. I understand. It’s frustrating that they have business hours. But would you rather deal with some random dude who can’t actually do anything for you because they’re so limited? Cuz that’s what a lot of 24-hour customer service lines are. It Is just some person who is just there to placate you and escalate your problem to someone who can actually do something about it. Or would you rather just wait?
Never mind that it’s a company whose whole deal is handling finance and it fails to do basic shit like this
So bugs aren’t allowed to happen as it’s related to finance, which is this company’s main area, because otherwise they’re incapable of handling these matters?
Forcing someone to use a different form of media to get acceptable support for your product is pretty bullshit. If I can sign up for, pay for, and use your product for years without a telephone, I shouldn’t suddenly be forced to use a phone to get support.
Even if that might be the best solution at this point, it’s still garbage and something to justifiably complain about, especially considering it’s mildly infuriating we’re talking about.
SexualPolytope@lemmy.sdf.org 7 months ago
Don’t wanna. I hate talking to customer support. I guess it’ll work after a while.
TheMauveAvenger@lemmy.world 7 months ago
I hate talking to customer support more than most but this would be solved almost immediately if you just called. The only thing mildly infuriating here is your own obstinance.
SexualPolytope@lemmy.sdf.org 7 months ago
Right. Never mind that it’s a company whose whole deal is handling finance and it fails to do basic shit like this. It’s my fault that I don’t wanna waste half an hour talking to mindless call center employees who will keep repeating bullshit.
Also,
ArtificialLink@yall.theatl.social 7 months ago
Bugs happen man. Software and technology is not perfect. Sometimes it requires human intervention like customer support. I understand. It’s frustrating that they have business hours. But would you rather deal with some random dude who can’t actually do anything for you because they’re so limited? Cuz that’s what a lot of 24-hour customer service lines are. It Is just some person who is just there to placate you and escalate your problem to someone who can actually do something about it. Or would you rather just wait?
Setarkus@feddit.de 7 months ago
So bugs aren’t allowed to happen as it’s related to finance, which is this company’s main area, because otherwise they’re incapable of handling these matters?
2nsfw2furious@lemmynsfw.com 7 months ago
Forcing someone to use a different form of media to get acceptable support for your product is pretty bullshit. If I can sign up for, pay for, and use your product for years without a telephone, I shouldn’t suddenly be forced to use a phone to get support.
Even if that might be the best solution at this point, it’s still garbage and something to justifiably complain about, especially considering it’s mildly infuriating we’re talking about.
aniki@lemm.ee 7 months ago
Gold_E_Lox@lemmy.blahaj.zone 7 months ago
what cunt?
aniki@lemm.ee 7 months ago
Are you illiterate?