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Doesn’t have to be a bot, it could also be an underpaid employee of some outsourced callcenter working with templates. It’s a clown show either way.

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Delta_V@lemmy.world ⁨2⁩ ⁨months⁩ ago
Yeah, not sure if its badly configured AI, or an employee not getting paid enough to care.

I wonder if their staff have a ticket quota system that lacks oversight of whether or not the ticket’s support needs were actually addressed before it was closed?

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- melroy@kbin.melroy.org ⁨2⁩ ⁨months⁩ ago
  Clearly some predefined templates involved.
  
  And most likely a underpaid and overworked employee living in the basement of his mother's house, working 10 hours 7 days per week.
  
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