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Armand1@lemmy.world ⁨1⁩ ⁨month⁩ ago

This really is a fucking clown show.

I assume what’s happening here is that they have a bot that will reply a few canned response vaguely related to what you’ve said in the one message.

I don’t suppose there is a way to actually reach a human? This shit should really be illegal.

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sidebro@lemmy.zip ⁨1⁩ ⁨month⁩ ago
Doesn’t have to be a bot, it could also be an underpaid employee of some outsourced callcenter working with templates. It’s a clown show either way.

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- Delta_V@lemmy.world ⁨1⁩ ⁨month⁩ ago
  Yeah, not sure if its badly configured AI, or an employee not getting paid enough to care.
  
  I wonder if their staff have a ticket quota system that lacks oversight of whether or not the ticket’s support needs were actually addressed before it was closed?
  
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  - melroy@kbin.melroy.org ⁨1⁩ ⁨month⁩ ago
    Clearly some predefined templates involved.
    
    And most likely a underpaid and overworked employee living in the basement of his mother's house, working 10 hours 7 days per week.
    
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tal@olio.cafe ⁨1⁩ ⁨month⁩ ago

This shit should really be illegal.

I suspect that if you mandated human support for unpaid services that the Threadiverse wouldn’t exist.

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- Armand1@lemmy.world ⁨1⁩ ⁨month⁩ ago
  That’s fair enough.
  
  I think there is some rule that you just provide contact details somewhere on your website, though some companies try super hard to hide it.
  
  The problem is sometimes the contact method is 12 layers of FAQ pages and web forms. Trying to reduce load is one thing, actively avoiding resolving issues is another.
  
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