Because having your entire community on one platform is just a hell of a lot more convenient and manageable especially for smaller development studios. And Discord offers way better tools for moderation and real time discussions than any other tool I know.
Sure, the searchability via search engines is pretty much none existent. But then again, you don’t really need that if all information regarding your game can be found via the Discord search.
Additionally, players from all platforms can contribute and ask questions on Discord. The same is not true for e.g. the Steam User Forum.
There’s a lot of problems with Discord and I feel like it’s only gonna get worse now that they’re public. But being blatantly oblivious to the obvious reasons why developers are choosing Discord over its alternatives.
Sylra@lemmy.cafe 1 week ago
A lot of small indie or fan games love to hide on Discord. Got banned? Appeal it on Discord. Wanna submit feedback? Come on over to Discord!
What do they gain from this? Besides making their content impossible to find in search engines, clearly they’re optimizing for maximum inconvenience and peak exclusivity. Nothing says “accessible community” like forcing players to re-ask the same questions in a walled-off chat nobody can Google.