Comment on (Rant) Don't buy Rockstar games.
voracitude@lemmy.world 3 weeks ago
First of all, I agree entirely. Now: Pounds, so you’re in the UK. Have a read about your options with the ombudsman service: …org.uk/…/how-to-use-an-ombudsman-in-england/
the Financial Ombudsman Service sorts out problems with banks, insurance, PPI, loans, mortgages, pensions and deals with other money and financial complaints - read our advice about getting your money back if you paid by card or PayPal
If nothing else you’re putting them on blast with the government, and that contributes to the paper trail for eventual action. In the meantime it might get your complaint resolved. Did you try tweeting at their official account too? Sometimes that can help get things moving.
Lyra_Lycan@lemmy.blahaj.zone 3 weeks ago
Thank you! I didn’t think an ombudsman would be at all helpful against a game company, I should reconsider aha. No Twitter account but that’s good advice!
meliante@lemmy.pt 3 weeks ago
It’s not a game company. It’s a company period. It sold you something that you’re not able to use.
thejoker954@lemmy.world 3 weeks ago
Through “no fault” of the company and years after the purchase.
Its not the companies fault he couldnt be assed to :
When you put all your eggs in one basket, you’ve really got no one else to blame when you then decide to throw the basket away.
meliante@lemmy.pt 3 weeks ago
Still paid them money and they’re not allowing him to use what he bought.
TWeaK@lemmy.today 3 weeks ago
Yes but the financial ombudsman regulates financial services.
TWeaK@lemmy.today 3 weeks ago
You’re right, this is more of an issue with your purchase not being complete. I think your legal remedies would either be through your card provider (probably too late) or civil action directly to Rockstar.