Comment on Booking.com ignored me after my bedbug nightmare
archonet@lemy.lol 4 days ago
okay I don’t know who needs to hear this but as someone who has actually worked at hotels:
Stop. Using. Third. Party. Sites.
They do not care. Booking.com, Expedia, Trivago, Travelocity, whatever fucking stupid ass third party site out there – they only cause more problems than they solve. You want a good deal? Hell – you want a straight-up better experience? Call the hotel directly, explain the price that the third party site is showing you, and ask them to match it. 99 times out of 100, they will, because when you book directly with the hotel, the hotel doesn’t have to pay the third party site jack shit. The way third party sites make their money in the first place is by telling hotels charging a rack rate of $200/night “we’ll promote your hotel to guests in the area for $175/night, but you’ll only be charging us $150”. The guest pays Expedia or whoever $175, Expedia pockets $25 as a fee for promoting the site and passes on $150 to the hotel. In other words, they can either lose out on $25 by price matching, or lose $50.
Every hotel would prefer you book directly, and will happily price match, so they don’t lose any money to a third party site. More than that, if there are any problems with your booking – wrong days, wrong room type, want to cancel, whatever – you would have to go through the third party site again to do any of that. And waiting on or talking to customer support staff with thick accents at 3AM while your kids are wailing and you just want to go to sleep to fix a problem with your booking that, had you not gone through a third party site, the front desk agent standing in front of you could fix right now, is not fun.
Please stop using third party sites. For the love of God and all that is holy, use them to get discounts but do not book with them.
First party sites are how my credit card gets leaked every single time. The incompetence is thorough at every level.
My personal trick is even in my own country to get new travel credit cards regularly. The first one I got was scammed on my first booking. I alerted the hotel and they said it couldn’t possibly be them. They’re the only company that ever got those details it can only be them.
I’m not saying you can’t do that, but booking.com or Expedia could just as easily be hacked. They might invest more in security, but they also have a much larger attack surface. Furthermore, when you use a third party site, your credit card details usually won’t be passed on to the hotel directly, that’s true – but then, when you arrive, third party reservations (which only have a virtual card on file from the third party site) usually need you to provide a credit card for incidentals. So one way or another your card details will end up in the hotels system.
Travel credit cards are always a good idea, or pay in cash, just be prepared to have to leave a deposit with the front desk for damages (that you’ll get back if you don’t trash the place) if you choose to pay with cash. Dealing with the hotel directly, though, will almost always drastically reduce your headaches. Need a refund? Just talk to the front desk or management. Need to change your stay dates? Call the front desk directly. No waiting in a queue for an available operator in a call center in India, no “well the hotel has to approve of it before we can […]”, no bullshit.
I am legitimately trying to save you the headaches I watched probably hundreds of different people go through for five years on night audit, and almost every time it was a problem I couldn’t solve, it was because it was a problem created by a third party site.
Buckshot@programming.dev 4 days ago
Now apply this to literally everything else. There’s a tech company inserting itself into every industry that worked fine without them, extracting money from both sides.
My local pizza place is 40% more expensive on takeaway apps, or i can just phone them directly.
Buddahriffic@lemmy.world 4 days ago
I don’t get why it’s not common for people to cut out the middleman with these services that just connect a provider with a seeker. Then the seekers can stick with a reliable provider when they find one and the provider can take the full amount rather than giving away a cut (or, more accurately, accepting whatever the middleman thinks is the least they can give without driving the provider away). By the time they come in contact, the middleman has already added all of the value they can to that interaction.
markovs_gun@lemmy.world 3 days ago
CoNveNiEnCe!!!1!1!1!!